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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A context menu will open. It comprises in-depth info about all the actions that you can perform on the given page. Each popup appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive collection of how-to videos clarifying how to use our web hosting Control Panel. They're shot for those of you who would like to see how things are getting done rather than only reading articles. Thus, everyone can quickly find their way around our Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you are looking for, take a peek at our comprehensive FAQ database, which comprises questions asked by actual users and provides real solutions. We frequently update our FAQ database with new questions & answers in an attempt to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions database either, we have a fantastic team of tech support engineers available 24x7x365 and ready to help you with any problem. Each support ticket you send will be responded to within one hour (the average trouble ticket response time is only 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 303782

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com